BEAUTY SPA OPERATIONS & CUSTOMER EXPERIENCE
Standardize the customer journey, service SOPs, and spa team operations
Sample course for operating a beauty spa to European standards: customer journey, service process, care SOPs, and situation handling.
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Course information
This course focuses on operations after the spa concept has been positioned and set up. It helps managers describe the customer journey from booking and reception to consultation, service delivery, aftercare, and rebooking. Each section can be turned into an SOP, operation checklist, and team scenario exercise. The course is suitable as sample content for Learning pages with assignments, discussions, and short-course administration.